John W. Herbert
Programme 2025
A New World Order: Redefining DIY for a Global Future
The 11th Global DIY-Summit, taking place from 11 to 13 June 2025 at MEO Arena in Lisbon, invites industry leaders to explore the profound transformations shaping the global DIY sector. Under this year’s motto, “A New World Order: Redefining DIY for a Global Future,” the event will challenge participants to rethink established norms and adapt to an interconnected, rapidly evolving market. Beyond the DIY sector, this year’s program will address the global uncertainty influencing businesses worldwide, delving into macroeconomic and geopolitical shifts that are redefining the landscape in which organizations operate.
In an era of rapid change and unpredictability, the summit will highlight how global forces such as supply chain disruptions, economic volatility, and geopolitical tensions are impacting the industry. Through keynote speeches and dynamic panel discussions, participants will explore how businesses can adapt to these challenges while leveraging opportunities for growth. The summit’s focus on innovation, sustainability, and digital transformation will provide attendees with the tools to navigate uncertainty, create resilient strategies, and redefine success for the future.
This unique event offers an unparalleled platform to connect with thought leaders, policymakers, and industry innovators who will share their insights into building a sustainable and prosperous future amid global disruptions. Join us in Lisbon to discover how the DIY sector can thrive in a rapidly changing world and lead the charge in shaping a new world order.
- Start Date: 11.06.2025
- Start Time: 09:00
- End Date: 13.06.2025
- End Time: 14:00
- Address: Rossio dos Olivais, 1990-231 Lisboa, Portugal
11 June 2025
Store Tour Lisbon – Sponsored by Domotex
Time Schedule
09:00 – 16:30
Hall
MEO Arena – Lisbon Convention Center
Get-Together 2025 – Sponsored by WTF
The 11th Global DIY-Summit will kick off in style on the eve of the conference with the highly anticipated Get-Together. This exceptional evening brings the entire home improvement industry together, offering a perfect setting to reconnect, network, and exchange ideas with peers and partners after a year apart.
Join us for an unforgettable experience that combines meaningful conversations with a vibrant atmosphere. This unique event is an ideal opportunity to strengthen existing business relationships, forge new connections, and expand your professional network in a relaxed and engaging setting. Don’t miss the chance to set the tone for an inspiring and productive summit!
Time Schedule
19:30 – 22:00
Hall
Exhibition Area
12 June 2025
Opening Session
Welcome Address and Introduction
Time Schedule
09:00 – 09:10
Hall
Auditorium
John W. Herbert
Presidents’ Welcome
Time Schedule
09:10 – 09:20
Hall
Auditorium
Thierry Garnier
Reinhard Wolff
Optimism in a Topsy Turvy World
Time Schedule
09:20 – 09:50
Hall
Auditorium
Sony Kapoor
Change isn’t Change its Evolution
Time Schedule
09:50 – 10:20
Hall
Auditorium
Graham Bell
Networking Break
Time Schedule
10:20 – 11:20
Hall
Exhibition Area
Driving Transformation:
Shaping Mindsets and Thriving Through Organizational Change
Boost Your Innovation with this Brand New KPI: The Net Curiosity Score
Time Schedule
11:20 – 12:00
Hall
Auditorium
Rik Vera
Accelerating Success: Harnessing the Power of Change for Business Growth
Time Schedule
12:00 – 12:40
Hall
Auditorium
Mark Gallagher
Networking Lunch
Time Schedule
12:40 – 14:00
Hall
Exhibition Area
Global Retail Strategies: Driving Success in Home Improvement
Private Brand as a Competitive Advantage
Time Schedule
14:00 – 14:30
Hall
Auditorium
Francisco Torres
Closer to Nature – Reinventing the Concept of Garden Centre
Time Schedule
14:30 – 15:00
Hall
Auditorium
Alexander Kremer
How the Make It Zero Programme is helping Drive Down Scope 3 Emissions in the DIY Sector and the Importance of Product Sustainability
Time Schedule
15:00 – 15:40
Hall
Auditorium
Jaime Pitcairn
Networking Break
Time Schedule
15:40 – 16:30
Hall
Auditorium
From Boomers to Zoomers: Bridging the Generational Gap in DIY
Next Generation of Consumer Connection
Time Schedule
16:30 – 17:00
Hall
Auditorium
Ken Hughes
Generation Boom: Navigating a Multi-Generational World for DIY Business and Beyond
Time Schedule
17:00 – 17:30
Hall
Auditorium
Magnus Lindkvist
Fireside Chat
Time Schedule
17:30 – 17:45
Hall
Auditorium
Gala Dinner 2025
The Gala Evening is a highlight of the Global DIY-Summit, offering an unparalleled networking experience in a refined and memorable setting. Join industry leaders and fellow delegates for a night of celebration, honoring excellence and innovation within the home improvement sector. This prestigious event provides the perfect opportunity to forge new connections, share ideas, and deepen relationships in an atmosphere of elegance and inspiration.
Time Schedule
19:30 – 01:00
Hall
Tejo Hall
13 June 2025
Welcome Address and Introduction
Time Schedule
09:00 – 09:05
Hall
Auditorium
John W. Herbert
Redefining DIY: How Marketplaces Are Shaping the Future of Retail
Introduction to Marketplaces
Time Schedule
09:05 – 09:10
Hall
Auditorium
Ken Hughes
Making Marketplaces Work
Time Schedule
09:10 – 09:30
Hall
Auditorium
Bob Chermin
Duncan Simmonds
RETEX Home Improvement Marketplace
Time Schedule
09:30 – 09:50
Hall
Auditorium
François Yared
Panel Discussion
Time Schedule
09:50 – 10:05
Hall
Auditorium
Growing with Purpose: The Role of Sustainability in the DIY Sector
Spoilers
Time Schedule
10:05 – 10:35
Hall
Auditorium
Stuart Goldsmith
Networking Break
Time Schedule
10:35 – 11:35
Hall
Exhibition Area
AI in DIY: Revolutionizing the Future of Home Improvement
Predictably Unpredictable: Your Google AI Path to Customer Connection
Time Schedule
11:35 – 11:55
Hall
Auditorium
Livia von Mitschke-Collande
AI Will Replace You – A Framework for Leaders in Times of Agentic AI
Time Schedule
11:55 – 12:20
Hall
Auditorium
Maarten Verschuere
Henkel’s GenAI Journey. How AI Makes Work Smarter and Faster
Time Schedule
12:20 – 12:40
Hall
Auditorium
Victoria Sibatorkina
Peter Hartmann
The Evolving DIY Market: Current Trends and Future Directions
The Global Retail Outlook – How to Survive and Thrive in an Era of Constant Change
Time Schedule
12:40 – 13:00
Hall
Auditorium
Paul Martin
Farewell Session
A Blind Man with Vision
Time Schedule
13:00 – 13:25
Hall
Auditorium
Heinrich Wagner
Farewell Lunch
Time Schedule
13:25 – 14:15
Hall
Exhibition Area