Kayleigh Fazan

Founder & Managing Director, TIRA


Kayleigh Fazan is the visionary founder of The International Retail Academy, a pioneering force in the global retail industry. With an unwavering commitment to elevating customer experiences, Kayleigh has championed a transformative “bottom-up” approach, fostering a new era of excellence in the world of retail.


For over 15 years, Kayleigh has been on a mission to empower shop floor teams within global retail brands, equipping them with the essential soft skills needed to excel in an ever-evolving marketplace. A renowned expert in retail leadership, Kayleigh has led countless brands on a journey towards customer-centric success, arming them with the tools to create meaningful connections with their clientele.


Join Kayleigh on a mission to shape the future of retail and revolutionize the way businesses approach customer care. Together, we’ll pave the way for your teams to reach unprecedented heights of excellence!