THE ROADMAP TO RECOVERY

9 - 10 SEPTEMBER 2021 / AVAILABLE AT THE GLOBAL DIY-NETWORK

09.09.2021 : DAY 1 - Welcome Address
10:00 - 10:10

Welcome and Introduction

  • John W. Herbert  
  • Global DIY-Network

10:10 - 10:20

Presidents Welcome

  • Reinhard Wolff   Sergio Giroldi  
  • Global DIY-Network

09.09.2021 : Customer Experience in DIY
10:20 - 10:50

The Future Home

  • Tim Chuah  
  • Global DIY-Network

Our relationship with the home has been fundamentally changed by the pandemic. Our home has now become a “hygienic sanctuary” where an increasing number of activities happen. With space a constraint, versatility of the living space has become a core focus for future home designs. At the same time, we also approach an inflection point for sustainable technologies that reduces our climate footprint and monthly bills. This makes scale inevitable for the same reasons it was long resisted: economic reality. Euromonitor to introduce the DIY industry to the shape of the future home through eight topics lenses, highlighting both opportunities and threats provided by change to domestic conditions short, medium, and long term.

10:50 - 11:20

The Joy of CX: Why the Customer Experience is everything

  • Ken Hughes  
  • Global DIY-Network

This speech is an entertaining and informative look at the modern consumer and their expectations, how and why the bar has been set high for CX and what your brand and business should be considering. Don’t be caught scratching your head, wondering why your business has lost share, muttering ‘what the FUCX’?

11:20 - 11:30

Meet other Delegates Online

  • Networking Break  
  • Global DIY-Network

Use the Global DIY-Network to contact other executive managers from the Home Improvement industry.

09.09.2021 : Keynote Session
11:30 - 12:00

Enabling Customers by Enabling Partnering

  • Sebastian Gundel   Stefan Weigel  
  • Global DIY-Network

12:00 - 12:30

Getting to Net Zero in a Changing Retail World

  • Thierry Garnier   Andrew Griffith  
  • Global DIY-Network

10.09.2021 : Day 2 - Welcome Address
10:00 - 10:05

Welcome and Introduction

  • John W. Herbert  
  • Global DIY-Network

10.09.2021 : Panel Discussions
10:05 - 10:35

Saving the World – Sustainable Economy: How can Retailers and Suppliers Contribute to a more Sustainable World

  • Michael Schneider   Jorma Rauhala   Maurizio Beolchi   Victoria Neuhofer  
  • Global DIY-Network

10:35 - 11:05

The Future of Home Improvement Retailing following Covid-19

  • Erich Harsch   John W. Herbert  
  • Global DIY-Network

11:05 - 11:15

Meet other Delegates Online

  • Networking Break  
  • Global DIY-Network

Use the Global DIY-Network to contact other executive managers from the Home Improvement industry.

10.09.2021 : Retail Insights
11:15 - 11:50

The Future of Retail: Data as a Differentiator

  • Christina Stathopoulos  
  • Global DIY-Network

11:50 - 12:30

Breakthrough Retailing

  • Jim Inglis  
  • Global DIY-Network

Jim will preview his new book which will tell the inside story of how The Home Depot grew from its first few stores in 1979 to become the largest home-improvement retailer in the world today. He will explain the key role that the corporate culture plays in assuring success. This will lead to a discussion of the 10 principles that can be learned to create a high productivity retail business

*ALL PRESENTATIONS MIGHT BE SUBJECT TO CHANGE.